Contact us today and let us create your first virtual assistant by using General Bots(tm) platform.
General Bots provides conversational user interfaces, allowing the perpetual presence of establishment for brands, businesses and people through "virtual twins". Delivering digital transformation for daily activities with the latest technology in hybrid cloud & Big Data. Entry Point technology powered by AI and ubiquity of cloud for everyone. Solução Automática de Atendimento ao Cliente em canais digitais. Economize tempo, responda automaticamente.
|Platform||Bot Builder (BASIC in Microsoft Word)||●||●||●||●||●||●|
|Bot Cloning & Template Sharing||●||●||●||●||●||●|
|Create and deploy bots in a self-service fashion||●||●||●||●||●||●|
|Deploy a new Microsoft Teams bots in minutes||●||●||●||●||●||●|
|Standard interface customization via css||●||●||●||●||●||●|
|Use conversational interface to bots management.||●||●||●||●||●||●|
|99.99% guaranteed uptime SLA||●||●||●||●||●|
|Advanced Chatbot Dialogs||●|
|Chatbot Form Widget||●|
|Unlimited active chatbots||●|
|White Labeled Bots||●||●||●|
|Bot Analytics||Analytics Reporting||●|
|Common Bot Analtyics||●||●|
|Bot Analytics using Power BI (OData)||●||●|
|Channels||Use the Bot as an Web App||●||●||●||●||●||●|
|Omnichannel Relationship - Centralize Whatsapp, Instagram, Facebook, Telegram, Skype, Sms, E-mail and Live chat. Standardize and streamline the real-time service of all your pages||●||●||●||●||●|
|Audio messaging with Bot||●||●|
|Centralize multiple channels - multiple WhatsApp and Telegram numbers, multiple Instagram and Facebook pages in one window, with advanced filters and all well-identified channels.||●|
|Skype For Business Channel (Pre Microsoft Teams)||●|
|Social Network Login||●|
|Use Microsoft Kaizala to deploy Bots||●||●|
|OmniChannel 24h chatbots with URA Digital style self-service menu. Improves satisfaction, conversion and loyalty. Sales and support in automatic 24 /||●||●|
|Collaboration||1 TB per team member||●||●|
|Manage channel posting permissions||●||●|
|Relevant people, channels and files in search results||●|
|Screen sharing (Microsoft Teams)||●||●|
|Maximum number of users||1||5||100||25||250||Unlimited|
|1 TB of OneDrive storage per user||●||●|
|A bot factory for teamwork with Microsoft Teams||●||●|
|Automate business processes with Power Apps for Office 365 and Microsoft Power Automate built right into a SharePoint list or library||●||●|
|Business-class email hosting with unlimited mailbox||●||●|
|Coauthor in real time in familiar Microsoft Office apps||●||●|
|Desktop versions of Office applications: Outlook, Word, Excel, PowerPoint, plus Access to Edit Bot Content and general collaboration||●||●|
|FastTrack deployment support with purchase of 50+ seats at no extra cost||●||●|
|Move and manage files between OneDrive and SharePoint||●||●|
|One license covers 5 PCs or Macs, 5 phones, and 5 tablets per user3||●||●|
|Online video-conferencing meetings for up to 10,000 people with Microsoft Teams||●||●|
|Online video-conferencing meetings for up to 250 people4||●||●|
|Organize and manage content in libraries and lists with metadata, records management, and retention policies||●||●|
|Search and discover relevant people and important content when you need it most||●||●|
|Share files securely inside or outside your organization||●||●|
|Work with individuals||●||●|
|Work with other organizations||●||●|
|Inform and connect your people with intranets and portals|
|Voice and video calls|
|Content||Excel Knowledge Base||●||●||●|
|Enrich Bot experience with Stream videos||●||●|
|Sync local copies of bot files or folders for offline viewing and editing on Mac or PC||●||●|
|Tell your story with beautiful communication sites||●||●|
|Turn SharePoint modern pages into conversations (Webparts and DocLib)||●|
|Unlimited number of articles||●|
|Tooling||Survey, Pools & Quizes integrated with Forms||●|
|Use Microsoft Flow to build conversations (Connectors)||●|
|Use Microsoft Word as Bot content editor||●|
|Use team sites to connect teams to content, expertise, and processes||●||●|
|Web versions of Outlook, Word, Excel, and PowerPoint||●||●|
|Custom Bot Built by Pragmatismo Team||●|
|Education||Documentation & Tutorials||●||●||●||●||●||●|
|Features or Bugs||●||●||●||●||●||●|
|Work with a specialist to implement advanced features and strategies to boost campaign performance, lead generation and ROI||●|
|Customer Care||Custom Terms of Service||●|
|Commercial phone and web support (9am – 5pm EST)||●||●||●||●||●|
|Access to Product Team||●|
|Chat Live with Users||●||●|
|Designated account and customer success team||●|
|On-Call Upgrade Assistance||●|
|Unlimited Chatbot Customization Requests||●|
|24/7 phone and web support|
|Support and Training|
|Service report via email||●||●|
|Integration with various interfaces||●||●|
|Telephony / voice platform integration||●|
|Custom Integrations & Developer Tools||●|
|Custom NLP Integration||●|
|RD Station integration||●|
|SMS Tools Available||●||●|
|Webhooks & API Integration||●||●|
|Subscription Model||No contract or fines. Renew only if you are satisfied.||●||●||●||●||●|
|issuance-invoice - Company with CNPJ and issuance of invoice.||●||●|
|Large Scale Implementation & White Glove Service||●|
|Onboarding & Training||●|
|Quarterly Strategic Call||●|
|Support||Online Ticket Creation||●||●||●||●||●||●|
|Same business-day response||●||●|
|Response Time SLA Medium||6 hours|
|Response Time SLA High (Critical)||30 minutes|
|Support Entitlement||3 Named Contacts|
|Response Time SLA Low||1 business day|
|Audience Sync to Facebook Ads||●|
|Connect ads to bot and||●|
|Custom Branded User Sign-up||●|
|Custom email domain addresses (email@example.com)||●||●|
|Custom Mobile Phone Number||●|
|Precise Targeting with Facebook Ads||●|
|Push updates to multiple bots at once||●|
|Remove General Bots branding||●||●||●|
|Oracle Eloqua Integration|
|Store & Logistics||Information, price lists, questionnaires, images, PDFs, everything can be automated so that in 2x clicks it is sent to the customer, streamlining and standardizing the service||●||●||●||●||●||●||●|
|Private and shared models||●||●||●||●||●||●||●|
|Quick Answers - No more repetitive copying and pasting! Now you can create quick response templates and use agile and easy fashion by typing a shortcut or clicking 2x and you're done!||●||●||●||●||●||●||●|
|Access to CRM OmniChannel via browser and WhatsApp so external salespeople can access from anywhere.||●||●|
|Administrators, supervisors and operators - Various departments and different access permissions||●||●|
|Autonomously book customers via Whatsapp, Facebook and more||●||●||●||●||●|
|Control the quality of services with automatic requests for evaluation by customers.||●||●|
|CRM WhatsApp Business - Segmented marketing campaigns||●||●||●||●||●|
|customers can contact each department, adapting and streamlining the company's sales and support demands.||●||●|
|Entrega via motociclista||●||●|
|Facebook Ads Integration||●||●|
|Free Live Chat! Multi-user with Self-Service and 24h Chatbot to place on all sites||●||●||●||●|
|Graphs, reports and evaluations. - Analyze all conversations, channels and operators easily, by month, week or days.||●||●||●|
|Lead Alert Widget||●||●|
|Marketing campaigns on WhatsApp and other channels filtering contacts by tags, names, etc.||●||●||●||●||●|
|multiple users and departments accessing conversations from all service channels, with different permissions.||●||●||●|
|Quality control with scores by customers.||●||●|
|Relationship Marketing - creating and managing contacts with all the necessary data, name, phone numbers, links to e-mail and pages. Fields such as CPF or CNPJ, tax regime, address and everything configurable for the most complete customer registration possible.||●||●|
|Statistics of calls and operators||●||●|
|TAGS systems do away with lost conversations that are categorized and organized for quick access.||●||●|
|Access to exclusive customer area||●|
|Automatic WhatsApp Answering||●|
|Facebook Pages & Website Installs||●|
|Phone, Name, Email, Company and Request Capture||●|
|Product Catalog by Microsoft Excel||●|
|Lead Qualification via Microsoft Dyamics||●||●|
|Data & Security||Custom User Groups||●||●|
|Integration with Enterprise Mobility Management (EMM)||●||●|
|Support for HIPAA compliance||●|
|Support for integrations with Data Loss Prevention (DLP), e-Discovery, and offline backup providers||●|
|Corporate exports for all messages||●||●|
|Custom retention policies for messages and files||●||●|
|Download all user data|
|Advanced control (SAML, OAuth)||●||●|
|OAuth with Google||●||●|
|Real-time Active Directory sync with OneLogin, Okta and Ping||●|
|SAML-based single sign-on (SSO)||●||●|
|Advanced Agent Routing Rules||●|
|Agent Utilization Limit||●|
|Audio to Text Conversion||●||●||●|
|Customizable User Permission||●|
|File Storage Migrate Tool||●|
|High Scalability Cluster||●|
|LDAP / Active Directory||●|
|Message Auditing Panel||●|
|User Management and Audience Segments||●||●|
|User management with SCIM provisioning||●|
|User security self-service (AD Reset Password)||●|
|Answers in miliseconds.||●|
|Conversational AI API||●|
|Enterprise terms, SLA and guaranteed uptime||●|
Cheap, integrated and AI-powered Chatbots.
A need for GENERAL BOTS™ reveals a missing opportunity of system integration and hybrid-cloud and also the same effort applies here.
The company must keep workers aligned to business process and customers well informed.
- A cloud platform that use legacy and new concepts to integrate old and new
- Experienced architecture design to establish the definitive AI-powered Enterprise Platform.
- Robust conversational framework allow integration, branding and omnipresence.
The power of AI and the Cloud is currently being discovered using the ultimate apps and social networks but personal and business process must be digitally transformed to follow it. Enterprise bots replaces non interactive form-based approach in automated way.
- Complicated forms and SaaS are now accessible by chat replacing several
- Rebranded Intranet and mobile agent that follows all business or personal process.
- Once learned the same solution is now the base of any chat bot developed to customers
The omnipresence in people’s life is the dream of any business. The auto brand promoter, chat bot is now accessible inside and outside home. Backed by security and compliance of the cloud, they are everywhere. Answering few questions and easing the company business flow.
- Translate long forms into messaging flows.
- Conversations triggering business process.
- Personal Websites which replicates people’s presence for taking notes and appointments.
- Deliver BigData to a broader audience at home or at work.
- Brand persona in everyone personal agenda.
- Continuously enhancing bot’s knowledge and personality.
- Marketing response and customer branding.
- Easy deployment on personal, SMB and Enterprise websites.
All backend information transformed into pro-active messages and insights
Solid cloud-backed intelligent platform allows to focus on Bot fine-tuning.
Investments results in long-term well maintained code artifacts.
Channel-agnostic, with tailored UI companions, including IoT gadgets.
Personal, SMB & Enterprise productivity boom
Integration to SharePoint and Dynamics 365.
Heterogeneous data sources unified at Data Lake level powering bot’s awareness.
Digital transformation with ease of implementation by incrementally turning business process into conversation. Bringing value of Big Data solutions, AI-powered and multimedia-based dialogs that turn current forms and applications into personal or business flow.
What are TV Bots™?
TV Bots modernizes companies by identifying key opportunities of digital transformation and turning it into conversational user interfaces with media. Business flows through dialogs in messaging apps, helping people to get things done.
- Engage people around AI-powered business process automation
- Use multichannel marketing approaches with unified presence
- Bots that make workplace safer with computer vision and predictive algorithms
- Unused forms are turned into workflow-friendly conversations
- Repetitive tasks are automated and pro-active messages engages people
- Integrate SaaS into bot dialogs
- Bots as central point of access of data process with Q&A
- Literally talk to the results in investments in artificial intelligence
- Growth user base as result of AI investments
- Direct channel to customers, partners and employees
- People create “digital twins” of themselves on personal pages.
- Products, News, AI-driven tailored event engaging brand